Refund policy
We have a 14-day return policy, which means you can request a return within 14 days of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, with the protective film intact and not torn or removed from the product (e.g. the film on a Booster Box Display). You will also need the receipt or proof of purchase.
To start a return, you must contact us at info@roguedeck.si. Please note that returns should be sent to the following address:
WMC d.o.o.
Cesta Ljubljanske brigade 9a
1000 Ljubljana
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at info@roguedeck.si.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and with the protective film intact and not removed from the product (e.g. the film on a Booster Box Display). You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@roguedeck.si